Meet The Team
Operations Director & Co-Owner
Spencer and wife Janita have six children: Kyra, Kinnedi, Spencer, Raijon, Nevaeh, and Serenity. He enjoys his children’s different sporting activities, and just spending time at home with his family.
Sales/Advisor & Co-Owner
Mack is now the head of the sales force for the new office located in Lake Charles, LA. When not working, Mack enjoys spending time with his wife, Ali, and daughter, Kenzie.
In 1985, Mark married Nannette Crawford and they have one daughter Elizabeth. In 1992, Mark and his family moved from Dallas to Colorado Springs, CO where they lived until 2015 when they chose to return to Shreveport. Mark and Nannette attend First United Methodist Church, are members of the Krewe of Centaur. Returning to Shreveport, Mark is determined to become more active in the community and to participate and promote the many POSITIVE aspects and opportunities in the Shreveport Bossier area. He is a member of the Rotary Club of Shreveport and Honorary Commander for the 608AOC at BAFB, serves on the Board of Directors of Tech by 20 and helped start the local CIO/CTO Roundtable organization.
Customer Experience Manager
Originally from Shreveport, LA Kyle graduated from Elysian Fields High School in 1999 and pursued a degree in Auto and Diesel Mechanics at Gadsden State Community College where he graduated with an Associate’s Degree in 2001. In 2008, he went back to school and graduated from LBU in 2012 with a BA in Counseling and Psychology. After graduating from LBU, he managed Lifeway stores in LA, TX, and NC until 2015, when he entered into Retail Banking.
In 2018 Kyle helped CNB to build and manage a new call center called C4. There he gained knowledge of phone systems and call center software, as well as utilizing multiple software platforms to achieve customer satisfaction.
Kyle joined the Trust Technology Team in 2022 as a Customer Experience Manager.
Kyle is married to Lisa Friar and enjoys life in East Texas working on home projects as well as restoring classic cars and trucks.
Office Manager - Bookkeeper
Charity has been in Support/Customer Service since 2001, and brought her skills to Allegiance in November 2017 to help run the everyday office responsibilities.
Network Services-Order Specialist
Born to a military family, Brandon came to this world in Virginia Beach, VA. in 1985. He spent his childhood in Florida, from which he joined the military after graduating high school. After his time served, which includes one tour overseas, he went back to his hometown of Branford, Fl., then moved to Shreveport in 2009. He received his Associates Degree in Business Management in 2018 from Colorado Technical Institute. He spent a couple of years as a technician at a local wireless provider and joined the Trust team as a technician in June of 2021. He became our first Project Manager after just a few short months on our team. He is a 8x8 Certified Implementation Specialist and Support Technician, Broadvoice Certified Technician, and handles the majority of our Priority Hosted Customer accounts.
When not working, he enjoys spending time with his daughter, Faith, making mead and writing music.
In 2002, Mark gathered his knowledge and experience to start Allegiance LLC, a telecommunications company committed to “doing the right thing” by every customer. Mark cites this commitment as the key to the growth and success of Allegiance, and takes pride in building the business one satisfied customer at a time. Mark and his wife Teri have been married for 26 years, and are actively involved at Summer Grove Baptist Church, where Mark is a vocalist in the music ministry. Born and raised in Shreveport, he enjoys working on the family land, raising cattle and traveling.